James Hancock

I am dropping you this e-mail to tell you about my experience with Dell. I have been investigating medicare options for the past year. The more that I looked into it, the more confused I was. I was not happy with local agents in South Carolina. I turned to the internet and sent out an inquiry. Mr. Brown called me within an hour and talked me thru signing up for medicare. He spent about 90 minutes with me in March, walking me thru the process and providing viable options for me. On June 1st, he called me and signed me up for my Part D coverage. He called SS and expedited my medicare card and made a follow-up call on June 10th. The service that I received, was way beyond my expectations. He is a tremendous asset to your organization. My retired friends could not believe of this positive experience. They had problems with their agents after claims were filed with unexpected out of the pocket expenses. His honesty, integrity and service are values that you do not see now a days.